It’s important for our customers to understand the Instacart marketplace pricing.
Instacart marketplace vs. in-store pricing
Retailers set the item prices on the Instacart marketplace. While many retailers offer everyday store prices* on Instacart, some retailers may set prices on the Instacart platform that are different than in-store prices.
*Some in-store sales/promotions may not apply. Refer to the retailer pricing policy for more information.
NOTE: Instacart only honors coupons listed on the platform. However, we often offer discounts and promotions not available in-store. We reserve the right to cancel an order for any reason, including as a result of incorrectly priced items. If we cancel an order, we will refund your account for the amount paid.
You can view each retailer’s pricing policies by looking for the More info pricing link at the top of the retailer’s storefront on both the website and in the Instacart app.
In the app—
- Go to the main page of the app and select a retailer
- Under the retailer’s logo at the top, you’ll see the pricing policy: “Everyday Store Prices,” “View pricing policy,” etc. (Policies vary by retailer.)
- Tap the pricing policy link, then view Pricing information under Info
On the website—
- Go to Instacart.com and select a retailer
- Under the retailer’s logo at the top, you’ll see the pricing policy: “Everyday Store Prices,” “View pricing policy,” etc. (Policies vary by retailer.)
- Click on the pricing policy link, then view Pricing information under Info
Final price for weighted items
Some items, such as loose produce, are weighed in-store. Shoppers always try to get the customer’s requested weight, but final weights and prices may vary. The price displayed at checkout for certain items from the deli, meat, and seafood counters is based on the weight and price shown on the Instacart platform. If the items' final weight is different from what you requested or what was displayed on the platform, your receipt adjusts accordingly. We will charge you the updated price.
If you use an EBT card and the final weight of the items is different than what you requested, the extra cost of weighted items is charged to your debit or credit card.
Incorrectly priced items
If you think an item is priced incorrectly—
- Select the item to open item details.
- Select Incorrect Info?
- Tell us What is wrong with this item? by selecting an option in the menu.
These alerts help keep our catalog up-to-date for all customers, and we look into them as soon as possible.